Thomas Sibley <trs <at> bestpractical.com> writes: > > On 02/19/2013 02:09 PM, Chris O'Kelly wrote: > > Hi Rolf, > > > > It looks like you are missing the closing quotes on the line you inserted: > > > > I insert as line #2 > > use lib "/opt/rt4/lib/RT; > > > > should be > > > > use lib "/opt/rt4/lib/RT"; > > The lib line should point only to "/opt/rt4/lib" not the "RT/" directory > beneath it. >
RESOLVED Thanks, those two suggestions got me a clean compile. I am not sure if the script made a difference or not. Here is what I am seeing: Ticket 2792 when run from the Quick Search pane - I click on the Queue and then on the Ticket it works. If I click on Ticket 2792 from a personal Query of the user then it inserts the "rt3" in the URL. This user has a query to look for open Queries. Running that generated the wrong URL. So I deleted the Query and regenerated it and now it works. Thanks to all for your assistance Rolf NR0T) -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
