Hi, i've already read through the wiki and already tried my luck with google but i couldnt manage to find a solution to my problem. i'd like to set automatically a reminder to every incoming ticket whichs gives me mail notification every 2,5 hours until the ticket is done. (resolved) im using rt 4.0.7 on debian 6. it'll also be great if the two admins get the mail notification even if the incoming ticket is still unowned. the 2,5 hours should start right when the ticket is created, and if the first reminder is sent then there should start another countdown to 2,5h until the ticket is done. thanks in advance!
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