On Thu, Feb 21, 2013 at 01:03:57AM -0800, Lynch wrote: > i've already read through the wiki and already tried my luck with google but > i couldnt manage to find a solution to my problem. > i'd like to set automatically a reminder to every incoming ticket whichs > gives me mail notification every 2,5 hours until the ticket is done. > (resolved) im using rt 4.0.7 on debian 6. > it'll also be great if the two admins get the mail notification even if the > incoming ticket is still unowned. > the 2,5 hours should start right when the ticket is created, and if the > first reminder is sent then there should start another countdown to 2,5h > until the ticket is done.
You should be able to do this with rt-crontool and a search for unresolved tickets untouched in X hours. It'll be more interesting to time it off of creation. You can have a look at the rt-crontool docs here. http://bestpractical.com/rt/docs/latest/rt-crontool.html -kevin
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