hello kevin, first of all thanks for your information. but unfortunately the documentation didn't help me reaching my goal. maybe i should mention that i'm super new to this. i just dont seem to get the syntax! i dont really think my request is that complicated (well fo me it is :D)
i just want to set an automatic reminder directly after the ticket is created (with incoming mail to queue "xxxx") WITH e-mail notification to ALL users, regardless if they own the ticket or dont own them (there are just 2 users) for every new and open ticket (well to all tickets as long as they are not resolved). and there should be a notification sent to those users every 2,5h until the ticket is resolved. btw, outgoing mail when someone is "stealing" the ticket or status changes already works. so i guess its not a mail-setting problem... its just a problem that i'm a pretty useless regarding "programming". thanks for your support and your patience with my mickey-mouse request. -- View this message in context: http://requesttracker.8502.n7.nabble.com/automaticaly-set-a-reminder-of-2-5h-to-every-new-ticket-in-queue-xxx-tp52830p52855.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
