On Feb 25, 2013, at 12:00 PM, [email protected] wrote:
> > ------------------------------ > > Message: 2 > Date: Mon, 25 Feb 2013 10:29:31 +0100 > From: Emmanuel Lacour <[email protected]> > To: [email protected] > Subject: Re: [rt-users] Mandatory Fields enforcement > Message-ID: <[email protected]> > Content-Type: text/plain; charset=iso-8859-1 > > On Fri, Feb 22, 2013 at 07:03:48AM -0500, Joe Kirby wrote: >> I have installed the extension, with help from Rus (Thank You), to >> require mandatory fields be filled in prior to a response or comment. >> Is there a way to enforce this on any update except the queue change? >> I have situations where a ticket is created in queue A which has no CF's >> and then transferred to queue B which has 1 to many mandatory CF's.? >> In order to maintain the integrity of the CF's value I need to make sure >> folks are updating.? >> Yes I have asked, etc. but they just get going so fast they do not >> always remember. > > > What about enforcing to fill those fields at the "resolved" stage? I have that in place now as an outcome of the Extension for correspondence but I was hoping to have it done much earlier in the process for reporting purposes and also not to slow down the resolution process Thanks for your post. Joe > > > -- > Easter-eggs Sp?cialiste GNU/Linux > 44-46 rue de l'Ouest - 75014 Paris - France - M?tro Gait? > Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 > mailto:[email protected] - http://www.easter-eggs.com > >
-- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
