On Fri, Feb 22, 2013 at 07:03:48AM -0500, Joe Kirby wrote: > I have installed the extension, with help from Rus (Thank You), to > require mandatory fields be filled in prior to a response or comment. > Is there a way to enforce this on any update except the queue change? > I have situations where a ticket is created in queue A which has no CF's > and then transferred to queue B which has 1 to many mandatory CF's. > In order to maintain the integrity of the CF's value I need to make sure > folks are updating. > Yes I have asked, etc. but they just get going so fast they do not > always remember.
What about enforcing to fill those fields at the "resolved" stage? -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
