Hi, Have you tried to set the right on the queue itself for the group or user ? Go the Tools > Configuration > Queues > select your queue > Group Rights or User Rights : set the "View queue" (SeeQueue) and "View Ticket summaries" (ShowTicket) rights.
On my side, I also encounter a problem on my RT 4.0.6 installation. We have multiple queues directly populated by different incoming addresses. The "10 newest unowned tickets" then show only a limited number of tickets that he is allowed to see. Let me explain it the other way. Searching for unowned tickets using the following query : Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open' ) The result page show me the title "Found 11 tickets" and the list shows only the 5 tickets the users is allowed to see due to its group rights. When going back to the RT at a glance, the "10 newest unowned tickets" only shows 4 tickets ! My conclusion is that the list of 11 tickets is truncated to 10 tickets and then only the one tickets from the authorized queues are shown. I'm wondering if it's a bug of the "10 newest unowned tickets" box or a missing right. Best regards, Xavier On 1 March 2013 16:49, Diego Roccia <[email protected]> wrote: > Hello, > I've a problem with RT4's "N" newest unowned tickets: > If I don't have permission to see the system wide newest tickets, I won't > see anything. > I mean, the system first extract the list, then decides if I have > permission to see the tickets. Is there a way to fix this? > > thanks > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T >
-- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
