Hi Xavier, This is exactly the problem I'm experiencing thanks Diego Roccia - System&Network Admin - Subito.it
----- Messaggio originale ----- > Hi, > > Have you tried to set the right on the queue itself for the group or > user ? > Go the Tools > Configuration > Queues > select your queue > Group > Rights or User Rights : set the "View queue" (SeeQueue) and "View > Ticket summaries" (ShowTicket) rights. > > On my side, I also encounter a problem on my RT 4.0.6 installation. > We have multiple queues directly populated by different incoming > addresses. > The "10 newest unowned tickets" then show only a limited number of > tickets that he is allowed to see. > > Let me explain it the other way. Searching for unowned tickets using > the following query : Owner = 'Nobody' AND ( Status = 'new' OR > Status = 'open' ) > The result page show me the title "Found 11 tickets" and the list > shows only the 5 tickets the users is allowed to see due to its > group rights. > When going back to the RT at a glance, the "10 newest unowned > tickets" only shows 4 tickets ! > > > My conclusion is that the list of 11 tickets is truncated to 10 > tickets and then only the one tickets from the authorized queues are > shown. I'm wondering if it's a bug of the "10 newest unowned > tickets" box or a missing right. > > > Best regards, > Xavier > > > > > > > On 1 March 2013 16:49, Diego Roccia < [email protected] > wrote: > > > Hello, > I've a problem with RT4's "N" newest unowned tickets: > If I don't have permission to see the system wide newest tickets, I > won't see anything. > I mean, the system first extract the list, then decides if I have > permission to see the tickets. Is there a way to fix this? > > thanks > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T > > -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
