Exactly what I was looking for thanks
Diego Roccia - System&Network Admin - Subito.it ----- Messaggio originale ----- > On Fri, Mar 01, 2013 at 04:49:17PM +0100, Diego Roccia wrote: > > I've a problem with RT4's "N" newest unowned tickets: > > If I don't have permission to see the system wide newest tickets, I > > won't see anything. > > I mean, the system first extract the list, then decides if I have > > permission to see the tickets. Is there a way to fix this? > > You probably want to turn this config option on. > > http://bestpractical.com/rt/docs/latest/RT_Config.html#UseSQLForACLChecks > > It's going to be defaulted on for 4.2, and while it does perform > weirdly > in some rights configurations, it's almost certainly the fix you're > looking for. > > -kevin > > > > -- > RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
