Hi, We are using Request Tracker 4.07 with an external SAML authentication solution. As a result, our user's unique username is replaced by something inhuman like [email protected].
When a user updates a ticket (e.g. reply) the default messagebox shows something like: On Wed Mar 27 10:17:17 2013, [email protected] wrote: > body text Since a user is not really familiar with "[email protected]" (this is a identifier from our SAML solution, not known by users) I would rather have something like the users e-mail address, not the username, e.g.: On Wed Mar 27 10:17:17 2013, [email protected] wrote: > body text How can I customize this (or something similar) the proper way, without "hacking" Request Trackers code (and run into problems when upgrading)? Help is much appreciated, best regards, Marit
