On Wed, Mar 27, 2013 at 6:01 PM, Marit Hoen <[email protected]> wrote: > Hi, > > We are using Request Tracker 4.07 with an external SAML authentication > solution. As a result, our user's unique username is replaced by something > inhuman like [email protected]. > > When a user updates a ticket (e.g. reply) the default messagebox shows > something like: > > On Wed Mar 27 10:17:17 2013, [email protected] wrote: >> body text > > Since a user is not really familiar with "[email protected]" (this > is a identifier from our SAML solution, not known by users) I would rather > have something like the users e-mail address, not the username, e.g.: > > On Wed Mar 27 10:17:17 2013, [email protected] wrote: >> body text > > How can I customize this (or something similar) the proper way, without > "hacking" Request Trackers code (and run into problems when upgrading)?
We recently extracted code that adds that line into a very small method especially to allow people to override how that line is generated. You need QuoteHeader method in lib/RT/Transaction.pm. Quoting commit that added it: commit e6cfc69c40da44fa367e1e7dad0deeae909819ac Author: Ruslan Zakirov <[email protected]> Date: Tue Dec 25 16:22:22 2012 +0400 extract Transaction->QuoteHeader method Code that is adding "On <date> <person> wrote:" in front of quoted context is burried in other method, so it's hard to change style of the quoting. Extract it into a new method. diff --git a/lib/RT/Transaction.pm b/lib/RT/Transaction.pm index fa0d590..47ae072 100644 --- a/lib/RT/Transaction.pm +++ b/lib/RT/Transaction.pm @@ -381,13 +381,24 @@ sub Content { } $content =~ s/^/> /gm; - $content = $self->loc("On [_1], [_2] wrote:", $self->CreatedAsString, $self->CreatorObj->Name) - . "\n$content\n\n"; + $content = $self->QuoteHeader . "\n$content\n\n"; } return ($content); } +=head2 QuoteHeader + +Returns text prepended to content when transaction is quoted +(see C<Quote> argument in L</Content>). By default returns +localized "On <date> <user name> wrote:\n". + +=cut + +sub QuoteHeader { + my $self = shift; + return $self->loc("On [_1], [_2] wrote:", $self->CreatedAsString, $self->CreatorObj->Name); +} =head2 Addresses > > Help is much appreciated, best regards, > > Marit -- Best regards, Ruslan.
