On Wed, Mar 27, 2013 at 11:54 AM, Ruslan Zakirov <[email protected]>wrote:
> On Wed, Mar 27, 2013 at 6:59 PM, Kevin Holleran > <[email protected]> wrote: > > I am still pretty new to RT & trying to figure out how to do things. I > want > > to have a custom field for requesting access. I would like this to be a > > multi select field filled with options from a table. I would like to > have > > table that is essentially: > > > > System | ResponsibleParty > > > > where the responsible party is a group ID in RT. I am writing a perl > module > > to handle the scrip when a ticket is created that would create child > tickets > > for each system & assign to the responsible party. > > > > Is this doable? Can I create a custom field & have it populate options > from > > a table? > > > http://bestpractical.com/rt/docs/latest/RT_Config.html#CustomFieldValuesSources > > > > > Thanks. I am not really sure where to look to start this. > > > > Kevin > > > > -- > Best regards, Ruslan. > Great! Thanks! So I would just add a module into RT_SiteConfig CustomFieldValueSources & that module would handle the querying of the table for systems i want to populate the custom field with. Then, in my scrip, I would query the table again based on those systems to pull back the responsible party. Thanks for your help... Kevin
