I am still pretty new to RT & trying to figure out how to do things. I want to have a custom field for requesting access. I would like this to be a multi select field filled with options from a table. I would like to have table that is essentially:
System | ResponsibleParty where the responsible party is a group ID in RT. I am writing a perl module to handle the scrip when a ticket is created that would create child tickets for each system & assign to the responsible party. Is this doable? Can I create a custom field & have it populate options from a table? Thanks. I am not really sure where to look to start this. Kevin
