Hi,
I am not sure if there is any solution to this. I have been digging
everywhere for information but no solution to it so far.
I am currently using RT 4.0.10. Customer creates ticket via email. Below is
the scenario:
Customer A and Customer B are colleagues.
Customer A emails to the RT's email and include Customer B in the loop.
RT create new ticket and send auto reply email to Customer A with Ticket ID
Customer B "reply all" on the original email sent by Customer A thus
creating another ticket on RT.
Is there a way to recognize the subject text instead when there is no ticket
ID present?
Thanks & Regards,
Freddie Quah
450_V2-Springworks
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