I recently upgraded an RT installation from 3.4.5 to 4.0.7, in parallel to the original installation, and am still testing RT 4.0.
In general things look good now, but I ran in to a difficulty when trying to allow rt-mailgate to create new tickets. As I understand it, I need to allow ticket creation for the Everyone group if 'outside' email users are to create new tickets. Unfortunately, I don't have an Everyone group. OK, I can add one. I tried looking here: https://github.com/bestpractical/rt/blob/stable/etc/initialdata For information on the characteristics that this group should have, but struck out. Where should I look to find out how to set this group up properly? Ken
