On Thu, Apr 18, 2013 at 2:05 AM, Ken Johnson <[email protected]> wrote:
> > I recently upgraded an RT installation from 3.4.5 to 4.0.7, in parallel to > the original installation, and am still testing RT 4.0. > > In general things look good now, but I ran in to a difficulty when trying > to > allow rt-mailgate to create new tickets. > > As I understand it, I need to allow ticket creation for the Everyone group > if 'outside' email users are to create new tickets. Unfortunately, I don't > have an Everyone group. OK, I can add one. I tried looking here: > > https://github.com/bestpractical/rt/blob/stable/etc/initialdata > > For information on the characteristics that this group should have, but > struck out. > > Where should I look to find out how to set this group up properly? > Are you saying that RT 3.4.5 had no Everyone group in the DB? What do you get when you run the following query: SELECT * FROM Groups WHERE Domain = 'SystemInternal'; > > Ken > > > > > > > > -- Best regards, Ruslan.
