Ruslan, Thanks for this very helpful pointer. As you probably suspected, there was in fact an Everyone group. I had failed to understand that I needed to approach my issue by giving Everyone create privileges on a queue, rather than by trying to edit the properties of the Everyone group.
Thanks, Ken ........................ From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, April 18, 2013 3:13 AM Cc: RT users Subject: Re: [rt-users] 'Everyone' group is missing from upgraded RT installation On Thu, Apr 18, 2013 at 2:05 AM, Ken Johnson <kjohn...@eclypse.org> wrote: I recently upgraded an RT installation from 3.4.5 to 4.0.7, in parallel to the original installation, and am still testing RT 4.0. In general things look good now, but I ran in to a difficulty when trying to allow rt-mailgate to create new tickets. As I understand it, I need to allow ticket creation for the Everyone group if 'outside' email users are to create new tickets. Unfortunately, I don't have an Everyone group. OK, I can add one. I tried looking here: https://github.com/bestpractical/rt/blob/stable/etc/initialdata For information on the characteristics that this group should have, but struck out. Where should I look to find out how to set this group up properly? Are you saying that RT 3.4.5 had no Everyone group in the DB? What do you get when you run the following query: SELECT * FROM Groups WHERE Domain = 'SystemInternal'; Ken -- Best regards, Ruslan.
