I've got two questions: 1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to people not using the full ticket Create, I decided to globally remove "Quick Create" from "RT At A Glance". However, when I do that I get the following error: admsjc@helpdesk:/var/log/apache2$ tail error.log [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) [Wed May 8 19:53:28 2013] [error]: Can't call method "Content" on an undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69. Stack: [/opt/rt4/share/html/Admin/Global/MyRT.html:69] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
2. I'm just about ready to deploy our second RT server, and the service department is asking me if it is possible to modify the ticket display so that the most recent posts/comments are at the top. Is there a way to change that? Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected] "Thank you for helping us help you help us all." --For email related issues, please contact [email protected]
