On 05/08/2013 01:00 PM, Cena, Stephen (ext. 300) wrote: > I've got two questions: > > 1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to > people not using the full ticket Create, I decided to globally remove > "Quick Create" from "RT At A Glance". However, when I do that I get the > following error: > > admsjc@helpdesk:/var/log/apache2$ > <mailto:admsjc@helpdesk:/var/log/apache2$> tail error.log > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] > [/opt/rt4/share/html/autohandler:53] > (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) > [Wed May 8 19:53:28 2013] [error]: Can't call method "Content" on an > undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69. > > Stack: > [/opt/rt4/share/html/Admin/Global/MyRT.html:69] > [/opt/rt4/share/html/Admin/autohandler:49] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634] > [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] > [/opt/rt4/share/html/autohandler:53] > (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
I can't reproduce this problem and looking at the code don't see how it would happen. Do you have any local customizations? Can you send us the output of running this SQL query? select id, Name, Description, ObjectType, ObjectId from Attributes where ObjectType='RT::System'; Could you also navigate to Configuration -> Tools -> System Config in RT, save that page as HTML, and send the file? Make sure any sensitive data is redacted first. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
