On 05/09/2013 10:52 AM, Jok Thuau wrote: > Has anyone from best practical considered integrating these patches in the > source? (seems quite harmless from where I stand) > > Would one just fork the github repo and submit a pull request from there?
This suggestion comes up once in a while, and there's been lengthy discussion about it in the past on rt-users. There are good reasons not to use References: or subject matching heuristics all the time; it boils down to common use cases which easily generate false positives (associating email with an existing ticket instead of creating a new one). False positives are potentially much worse from a privacy/security/information leak standpoint than false negatives. Probably it should be configurable for sites which accept the pitfalls of using References:. It's too late to consider for RT 4.2, but maybe 4.4. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
