Hello, As many of you know RTIR has three levels of tickets each with their own queue. Reports come into "Incident Reports", incidents are created in "Incidents" and investigations are created in "Investigations". I'm attempting to write a scrip that looks at the IP field of a ticket created in "Incident Reports" and searches for tickets in "Incidents". If it finds one (or more) it'll create a HasMember link. If it doesn't I might make it create an Incident with the text from the Incident Report.
My question is when the scrips run the IP field appears to be empty at the time it runs. Is this normal? What order do things happen in RT and RTIR plugins? Can I tweak this order to ensure that the IP Custom Field is populated via lib/RT/Action/RTIR_FindIP.pm before a scrip runs? Is the only way to append the scrip to the end of RTIR_FindIP.pm? Thank you. -- Landon Stewart <[email protected]>
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