Our second RT site has gone up & is working very well. Most of the problems we have had are just minor permission tweaks. One issue however, is puzzling me. I've gotten two emails from the system, both reading: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (EMAIL_REDACTED).
You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue QUEUE_REDACTED. I have permissions on all of my queues for the Requestor to be permitted to Comment or Reply to tickets. Here is how the system is currently being used: Since we're transitioning off of a distribution group, the admin staff is converting the emails into tickets. When the ticket is created, they are removing their email address as the Requestor & putting in the customers email address. Is it because the logged in user isn't the "Requestor" that this is happening? I've currently done as suggested in the email to be sure incoming mail will flow properly for now. Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected] "Thank you for helping us help you help us all." --For email related issues, please contact [email protected]
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
