On Wed, Jun 19, 2013 at 3:07 PM, Boli <[email protected]> wrote: > Hi > > Sorry for what may seem like an obvious question, > > I have a queue that my privileged users are able to reply to, however I > don't want them to be able to reply - only comment. > > - There are no 'user' rights set for anyone anywhere. > - The 'group' rights for the queue > (tools->config->queues->QUEUE->groupRights) do not allow 'Reply to Tickets' > There are no global group rights (tools->config->global->group > rights)(except relating to saved searches) > > Why can my users still reply to tickets? What am I missing? > > I imagine its something real obvious... but I've been looking through > access rights for the last hour and can't see the wood for the trees... >
Try http://search.cpan.org/~ruz/RT-Extension-Utils-0.05/sbin/rt-check-user-right-on-ticket > > Thanks > > Boli > -- > Jon 'Boli' Copeland > Network Engineer > IT Sales & Services Ltd > For support enquiries : [email protected] > For sales enquiries : [email protected] > Sales Telephone : +255 (0) 7766 52338 > In emergencies : +255 (0) 685 374780 > > > -- > RT Training in Seattle, June 19-20: http://bestpractical.com/training > -- Best regards, Ruslan.
