On Wed, Jun 19, 2013 at 02:07:20PM +0300, Boli wrote: > I have a queue that my privileged users are able to reply to, however I > don't want them to be able to reply - only comment. > > - There are no 'user' rights set for anyone anywhere. > - The 'group' rights for the queue > (tools->config->queues->QUEUE->groupRights) do not allow 'Reply to Tickets' > There are no global group rights (tools->config->global->group > rights)(except relating to saved searches) > > Why can my users still reply to tickets? What am I missing?
Do they have ModifyTicket? -kevin
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