Hi. We are a small company that got recommended this nice piece of software, but have stranded on a small issue: We are unable to configure a "open" queue, that allows everyone to create a ticket through incoming email.
Whatever we try we get the following two lines in syslog: Ticket creation failed: Test 20: No permission to create tickets in the queue 'Testing' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:248) Could not record email: Ticket creation failed: No permission to create tickets in the queue 'Testing' (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway :75) Tried this on both the stock "Support" queue, and now with a brand new "Testing" queue. The setting I would suspect should change this, is queues->group rights->All, and then allowing "Create tickets" under "General rights", but I have also tried allowing this a dozen other places without luck :-( Any help is appreciated. Regards -- Christian B. Wiik
