Christian B. Wiik wrote:
Hi.
We are a small company that got recommended this nice piece of
software, but have stranded on a small issue: We are unable to
configure a "open" queue, that allows everyone to create a ticket
through incoming email.
Whatever we try we get the following two lines in syslog:
Ticket creation failed: Test 20: No permission to create tickets in
the queue 'Testing' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:248)
Could not record email: Ticket creation failed: No permission to
create tickets in the queue 'Testing'
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway
:75)
Tried this on both the stock "Support" queue, and now with a brand new
"Testing" queue.
The setting I would suspect should change this, is queues->group
rights->All, and then allowing "Create tickets" under "General
rights", but I have also tried allowing this a dozen other places
without luck :-(
As a test could you add Create Tickets to the global Everyone group and
then try. RT Essentials (the book) has an example of that and for me it
has worked several times in the past. Restricting Create Ticket to only
certain queues will work but try to get the general one working first.
Thinking about general, what does your /etc/aliases look like, or
how/where does you mail end up in RT?
My setup is that mail send to [email protected] will go to the General
queue which is created as part of initdb and things like
[email protected] will go directly to the app1 queue. I'm
suspecting that you have added Create Ticket to your Testing queue but
that by default your mta is trying to use the General queue to create
tickets which doesn't have Create Ticket.
Regards,
Joop
