On Thu, Jun 20, 2013 at 9:45 AM, Joop <[email protected]> wrote: > As a test could you add Create Tickets to the global Everyone group and > then try. RT Essentials (the book) has an example of that and for me it has > worked several times in the past. Restricting Create Ticket to only certain > queues will work but try to get the general one working first. > Thinking about general, what does your /etc/aliases look like, or > how/where does you mail end up in RT? > My setup is that mail send to [email protected] will go to the General > queue which is created as part of initdb and things like > [email protected] will go directly to the app1 queue. I'm suspecting > that you have added Create Ticket to your Testing queue but that by default > your mta is trying to use the General queue to create tickets which doesn't > have Create Ticket. >
Hi and thanks for reply Joop. I already have "Create tickets" enabled under global group rights -> Everyone -> General rights. My /etc/aliases is currently set to: support: "|/opt/rt4/bin/rt-mailgate --queue Testing --action correspond --url http://localhost/rt/"; My RT was set up running 4.0.10, but I have now upgraded to 4.0.13 and get the same results. -- Regards Christian
