On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote: > I have a custom field entry that when selected, I want to automatically add a > watcher to the ticket in question. As it stands, this CustomField called > *'Service Type'* has an entry for PO's that when selected should add > '[email protected]' as a watcher without having the operator > manually add the entry. I don't see anywhere in the customfield options to > add a watcher, only to notify existing individuals associated with the > ticket. Anyone got any input on this? >
You have to do this with a "scrip". Your scrip can be global or only on some queues. As scrip condition, you have to write your own by selecting "User defined". You're condition shoudl check that this transactions happens on this CustomField and matches the wanted change. As scrip action, you have also to write your own as "User defined", and use the appropriate method of the RT API (http://www.bestpractical.com/rt/docs/4.0/RT/Ticket.html#AddWatcher) to add the watcher. As a template, you can select "blank". -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com
