On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote: > I have a custom field entry that when selected, I want to automatically add a > watcher to the ticket in question. As it stands, this CustomField called > *'Service Type'* has an entry for PO's that when selected should add > 'purchas...@fibermedia.net' as a watcher without having the operator > manually add the entry. I don't see anywhere in the customfield options to > add a watcher, only to notify existing individuals associated with the > ticket. Anyone got any input on this?
There is no built in action for that, you'd need to write a simple User Defined action to call $TicketObj->AddWatcher(...) http://bestpractical.com/rt/docs/latest/RT/Ticket.html#AddWatcher -kevin
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