Hi mloughran, On 6/24/13 5:58 PM, Emmanuel Lacour wrote: > On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote: >> I have a custom field entry that when selected, I want to automatically add a >> watcher to the ticket in question. As it stands, this CustomField called >> *'Service Type'* has an entry for PO's that when selected should add >> 'purchas...@fibermedia.net' as a watcher without having the operator >> manually add the entry. I don't see anywhere in the customfield options to >> add a watcher, only to notify existing individuals associated with the >> ticket. Anyone got any input on this?
I ran into a quite similar case just a few months ago.
> You have to do this with a "scrip".
Our Custom Condition Code checks if the customfield 'Severity' is changed:
> return 0 unless $self->TransactionObj->Type eq 'CustomField';
> my $cf = RT::CustomField->new( $self->CurrentUser );
> $cf->SetContextObject( $self->TransactionObj );
> $cf->Load( $self->TransactionObj->Field );
> return 1 if $cf->Name() eq 'Severity';
>
> return 0;
And for our custom action prepare (or cleanup, I never know which to pick):
> for ($self->TransactionObj->NewValue) {
> if (m/^Major$/) {
> $self->TicketObj->AddWatcher(Type => 'Requestor', Email =>
> 'major-incident@name.local');
> }
> elsif (m/^Critical$/) {
> $self->TicketObj->AddWatcher(Type => 'Requestor', Email =>
> 'critical-incident@name.local');
> }
> }
>
> for ($self->TransactionObj->OldValue) {
> if ( m/^Critical$/ ) {
> $self->TicketObj->DeleteWatcher(Type => 'Requestor', Email =>
> 'critical-incident@name.local');
> }
> elsif ( m/^Major$/ ) {
> $self->TicketObj->DeleteWatcher(Type => 'Requestor', Email =>
> 'major-incident@name.local');
> }
> }
>
> return 1;
The added (or removed) watcher addresses expand to SMS in this case.
Regards,
Kai
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