Hi all, We're running RT 4.0.4 and we found a weird set of circumstances. The only modification we have to our system is a local override to move the signature to the top.
Here is what I am experiencing: * A requestor emails in their response and their e-mail contains '--' * When our staff reply to their ticket, the history ends at that '--' So if I email in a ticket saying "Please -- look into this issue..." , when my staff replies to the ticket, the history is limited to "Please" (the text before '--'). I'm sure it's those characters being interpreted as an RT user signature but I cannot find a good way to fix this. I would appreciate some assistance. Thanks! -- View this message in context: http://requesttracker.8502.n7.nabble.com/in-request-cuts-off-history-when-replying-tp54420.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
