On Mon, Jun 24, 2013 at 11:31:32AM -0700, candidochris wrote: > We're running RT 4.0.4 and we found a weird set of circumstances. The only > modification we have to our system is a local override to move the signature > to the top.
What happens when you remove your modifications? The RT quote trimming code requires \n-- \n, so simply putting -- into a sentence wouldn't trigger that. See RT::Attachment::Quote for the relevant trimming code. -kevin > Here is what I am experiencing: > > * A requestor emails in their response and their e-mail contains '--' > * When our staff reply to their ticket, the history ends at that '--' > > So if I email in a ticket saying "Please -- look into this issue..." , when > my staff replies to the ticket, the history is limited to "Please" (the text > before '--'). > > I'm sure it's those characters being interpreted as an RT user signature but > I cannot find a good way to fix this. I would appreciate some assistance.
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