When requests to open tickets are sent directly to the RT queues email address a ticket is created and an Auto-Reply generate and received. ie.... wen sent directly to [email protected]
However, when a request to open a ticket is sent to [email protected] and then the email is forwarded to [email protected] the ticket is opened/created but no auto-reply is generated. Just cannot figure this one out. Any help is greatly appreciated. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Auto-Reply-not-generated-tp55080.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
