On 22 August 2013 12:17, mdm100 <[email protected]> wrote: > When requests to open tickets are sent directly to the RT queues email > address > a ticket is created and an Auto-Reply generate and received. ie.... wen > sent directly to [email protected] > > However, when a request to open a ticket is sent to [email protected] and > then > the email is > forwarded to [email protected] the ticket is opened/created but no > auto-reply > is generated. > > Just cannot figure this one out. Any help is greatly appreciated. >
Some information on settings and from addresses is probably necessary here. I have a feeling that the return email is being squelched because of the address to which it is being sent. Have you checked the contents of your rtQueueRegex setting in RT_SiteConfig.conf against the email addresses used for opening tickets? RT won't send mail back to an address that matches the rtQueueRegex to avoid loops. -- Landon Stewart <[email protected]>
