Dnia 2013-08-22, czw o godzinie 12:17 -0700, mdm100 pisze: > When requests to open tickets are sent directly to the RT queues email > address > a ticket is created and an Auto-Reply generate and received. ie.... wen > sent directly to [email protected] > > However, when a request to open a ticket is sent to [email protected] and then > the email is > forwarded to [email protected] the ticket is opened/created but no > auto-reply > is generated. > > Just cannot figure this one out. Any help is greatly appreciated.
Actually we had the same issue few months ago. It turned out, that our cloud email solution adds some kind of header during the forward process that says the message is autogenerated. RT then does not send autoreply due to this headers' existence. Pretty sure the same is happening to you. Regards, -- Robert Wysocki administrator systemów linuksowych administrator baz danych Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa
