On 6 September 2013 11:04, Landon Stewart <[email protected]> wrote: > What I think I can do is simply have one very short Template that is > basically 100% perl and includes some text from a text file stored on the > file system but outside RTIR. Which file gets included in the Template is > dependent upon the CF.{Classification}. > > ie: > { require > "/path/to/templates/".$Ticket->FirstCustomFieldValue('Classification').".template"; > } > > Actually I believe I found the answer which I'm going to try… I basically need a hybrid of these two because we also send different copies of templates depending on the language the customer prefers to be communicated with in.
http://requesttracker.wikia.com/wiki/ForkTemplate http://requesttracker.wikia.com/wiki/ChooseTemplateByUserLang So - never mind my original post unless you have any information that's better than the two ones above. -- Landon Stewart :: [email protected] Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
