Hello Ruslan I have 3 questions about the SLA module - probably something simple for you.
- When I'm installing the SLA module, a custom field is create automatically - called SLA<http://10.0.50.118/Admin/CustomFields/Modify.html?id=1> I've changed it to something better for us : support SLA. After changed the value, the module doesn't work anymore. Should I do something in database ? In your documentation you say "This field is created during make initdbstep (above) and applied globally" - Can you have an idea ? - My second point is about multiple SLA. I would like to have 2 different SLA - one for support, second development. Do you have any clues on how to perform this configuration ? To be honnest I've played with the configuration file and it was not so easy. I've tried to install the module 2 times and I see the SLA custom field 2 times, does it make sens ? - Do you have an idea to uninstall the plugin ? In my job I need to document it (event I won't uninstall it for sure ;)) Thank you very much Ruslan and I hope to not boring you with my questions :) Kind regards / Cordialement *Alexandre Leprevost* Project Engineer / Delivery Team 4 rue de l´Abreuvoir 92 400 Courbevoie France [email protected] Tel : +33 (0)1 75 84 88 98 Fax : +33 (0)9 57 88 09 40 www.efficientip.com
