On Fri, Oct 18, 2013 at 02:00:27PM +0200, Alexandre LEPREVOST wrote: > Thank you for your different answers, unfortunately I was expecting to be > able to change the > SLA name field for multiple SLA instance. > > Let me explain to you quickly what I'm expecting, I'm probably confusing > something and give me > an headach to myself :) > > In our firm, we would like 2 queues "Support" and "Development" > > Support queue should be able to set a list called "priority" (and not SLA) > with a list of > several SLA (P1 to P4 - From important to not important answer and resolve > time). Development > queue should be able to see an another list called "internal" with a > different list of SLA > (not defined yet). What I understand for now is different: I'm able to do > a uniq list "SLA" > with multiple SLA in it. > > Do you see the difference ? And I've played with the conf file and > multiple installation of > the module to have 2 SLA fields but after that, everything was dead > (nothing work anymore).
You can have two SLA fields, but they must be Queue level, not global. One applied to each of your queues, each with a different set of values, then set your configuration appropriately. You still cannot rename the SLA custom field. -kevin
pgppDVNDby5ZK.pgp
Description: PGP signature
