This is my scrip that sets the owner to themselves after a comment. Like I
said though it's working fine. However, something else seems to be kicking
off now afterwards that is giving the ticket back to the previous owner.
Condition: On Create
Action: User Defined
Template: Blank
Custom Condition: <BLANK>
Custom action preparation code:
return 1;
Custom action commit code:
# get actor ID
my $Actor = $self->TransactionObj->Creator;
# if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser->id;
# get out unless ticket owner is nobody
return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
# ok, try to change owner
$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user
#".$Actor );
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
unless( $status ) {
$RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
return undef;
}
return 1;
On Tue, Nov 5, 2013 at 12:03 PM, Alex Vandiver <ale...@bestpractical.com>wrote:
> On Tue, 2013-11-05 at 11:40 -0500, Chris Hall wrote:
> > I'm noticing a strange problem after my upgrade from 4.0.0 to 4.2.
> > Before my upgrade I'd made a global script that would have the user
> > attempt to take ownership of a ticket after commenting on it. This is
> > still working after the upgrade. However, now it is immediately given
> > back to the previous owner for some reason. History reads like this:
> >
> >
> >
> >
> > # The RT System itself - Owner forcibly changed from UserA to UserB
> > # UserB - Given to UserA
> >
> >
> > Any ideas what might be causing this and how to stop it?
>
> You will need to provide the scrip before we will be able to hazard any
> guesses.
> - Alex
>
>
