It looks like what you need to do is send an email (with any subject line and any content) to your aliased address, which would be:
[email protected]<mailto:[email protected]> One suggestion...you might consider using alias names that matches your queue name, so you can have more than one active queue. In other words, something more like... support: '|/opt/rt4/bin/rt-mailgate --queue Support --action correspond ...' support-comment: '|/opt/rt4/bin/rt-mailgate --queue Support -action comment ...' And then you'd send email to [email protected]<mailto:[email protected]> or [email protected]<mailto:[email protected]> . (Don't cut-and-paste those lines, as I think Outlook has done some stupid "autocorrect" junk on them. :-p ) -- Kendric Beachey From: [email protected] [mailto:[email protected]] On Behalf Of Abdallah TABI Sent: Wednesday, November 06, 2013 4:04 AM To: [email protected]; RT users; [email protected]; Alexandre LEPREVOST Subject: [rt-users] Question about rt-mailgate Good morning, I have some questions regarding rt-mailgate, hope you will be able to help me. I tried to configured it as said in the RT 4-2-0 documentation. I have two queue on my RT-environment "Support" and "R&D". I added on /etc/aliases the following content: rt: "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond --url http://10.0.30.214"; rt-comment: "|/opt/rt4/bin/rt-mailgate --queue Support --action comment --url http://10.0.30.214"; What I need now it's an example of email creation, like how should I need to fill my email to create the new ticket in the queue "Support". Thanks in advance, Regards. Abdallah Tabi Support Team - [email protected]<mailto:[email protected]> [Image removed by sender.] 4 rue de l´Abreuvoir 92 400 Courbevoie France [email protected]<mailto:[email protected]> Tel : +33 (0)1 75 84 88 98 Fax : +33 (0)9 57 88 09 40 www.efficientip.com<http://www.efficientip.com> ________________________________ CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
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