Thanks ! It helped me ! Thanks again for your kind help. Le 6 nov. 2013 20:52, "Beachey, Kendric" <[email protected]> a écrit :
> It looks like what you need to do is send an email (with any subject > line and any content) to your aliased address, which would be: > > > > [email protected] > > > > One suggestion...you might consider using alias names that matches your > queue name, so you can have more than one active queue. > > > > In other words, something more like... > > > > support: ‘|/opt/rt4/bin/rt-mailgate --queue Support --action correspond > ...’ > > support-comment: ‘|/opt/rt4/bin/rt-mailgate –-queue Support –action > comment ...’ > > > > And then you’d send email to [email protected] or > [email protected] . > > > > (Don’t cut-and-paste those lines, as I think Outlook has done some stupid > “autocorrect” junk on them. :-p ) > > -- > > Kendric Beachey > > > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Abdallah TABI > *Sent:* Wednesday, November 06, 2013 4:04 AM > *To:* [email protected]; RT users; [email protected]; > Alexandre LEPREVOST > *Subject:* [rt-users] Question about rt-mailgate > > > > *Good morning,* > > > > *I have some questions regarding rt-mailgate, hope you will be able to > help me.* > > *I tried to configured it as said in the RT 4-2-0 documentation. I have > two queue on my RT-environment "Support" and "R&D".* > > > > *I added on /etc/aliases the following content:* > > > > *rt: "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond* > > * --url http://10.0.30.214 <http://10.0.30.214>"* > > > > *rt-comment: "|/opt/rt4/bin/rt-mailgate --queue Support --action comment* > > * --url http://10.0.30.214 <http://10.0.30.214>"* > > > > *What I need now it's an example of email creation, like how should I need > to fill my email to create the new ticket in the queue "Support".* > > > > *Thanks in advance,* > > *Regards.* > > *Abdallah Tabi* > Support Team - [email protected] [image: Image removed by sender.] > > > > > > > > *4 rue de l´Abreuvoir 92 400 Courbevoie France [email protected] > <[email protected]> Tel : +33 (0)1 75 84 88 98 > <%2B33%20%280%291%2075%2084%2088%2098> Fax : +33 (0)9 57 88 09 40 > <%2B33%20%280%299%2057%2088%2009%2040> www.efficientip.com > <http://www.efficientip.com>* > > ------------------------------ > > CONFIDENTIALITY NOTICE: This email and any attachments are for the sole > use of the intended recipient(s) and contain information that may be > confidential and/or legally privileged. If you have received this email in > error, please notify the sender by reply email and delete the message. Any > disclosure, copying, distribution or use of this communication (including > attachments) by someone other than the intended recipient is prohibited. > Thank you. >
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