Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs => {
initial => [ 'new' ],
active => [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive => [ 'resolved', 'rejected', 'deleted' ],
# Transitions d'un statut vers un autre
transitions => {
'' => [qw(new open resolved)],
# from => [ to list ],
new => [qw(open ToTest IsTested stalled resolved rejected
deleted )],
open => [qw(new ToTest IsTested stalled resolved rejected
deleted )],
stalled => [qw(new open ToTest IsTested rejected resolved deleted
)],
resolved => [qw(new open ToTest IsTested stalled rejected deleted
)],
rejected => [qw(new open ToTest IsTested stalled resolved deleted
)],
deleted => [qw(new open ToTest IsTested stalled rejected resolved
)],
ToTest => [qw(IsTested new open stalled rejected resolved )],
IsTested => [qw(ToTest new open stalled rejected resolved )],
},
# Actions
actions => [
'new -> ToTest' => {
label => 'ToTest',
update => 'Comment',
},
'ToTest -> IsTested' => {
label => 'IsTested',
update => 'Comment',
},
'IsTested -> resolved' => {
label => 'Resolve',
update => 'Comment',
},
],
# Status mapping different different lifecycles
__maps__ => {
'igs -> default' => {
'ToTest' => 'new',
'IsTested' => 'open',
},
},
},
);
I have the error “There is no mapping for statuses between these queues.
Contact your system administrator.” when I try to move a ticket from the “igs”
lifecycle queue to a default lifecycle queue.
Your help would be appreciate.
Thanks,
Horst
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