Hi, you have to either set target Queue to use the same lifecycle as source Queue or create mapping as documented here:
http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html cite: If you don't provide a mapping, users will see an error when they try to move a ticket between queues with different lifecycles but no mapping. Set( %Lifecycles, orders => { # ..., __maps__ => { 'default -> orders' => { 'new' => 'pending', 'open' => 'processing', # ..., }, 'orders -> default' => { 'pending' => 'new', 'processing' => 'open', # ..., }, # ..., }, # ..., }); Cheers, Milan. On 11.11.2013, at 14:35, Kriegers Horst <[email protected]> wrote: > Hello, > > I’ve created my first new lifecycle called “igs” and assigned it to à queue. > > > Set(%Lifecycles, > igs => { > initial => [ 'new' ], > active => [ 'open', 'stalled', 'ToTest', 'IsTested' ], > inactive => [ 'resolved', 'rejected', 'deleted' ], > > # Transitions d'un statut vers un autre > transitions => { > '' => [qw(new open resolved)], > > # from => [ to list ], > new => [qw(open ToTest IsTested stalled resolved rejected > deleted )], > open => [qw(new ToTest IsTested stalled resolved rejected > deleted )], > stalled => [qw(new open ToTest IsTested rejected resolved > deleted )], > resolved => [qw(new open ToTest IsTested stalled rejected deleted > )], > rejected => [qw(new open ToTest IsTested stalled resolved deleted > )], > deleted => [qw(new open ToTest IsTested stalled rejected > resolved )], > ToTest => [qw(IsTested new open stalled rejected resolved )], > IsTested => [qw(ToTest new open stalled rejected resolved )], > }, > > # Actions > actions => [ > 'new -> ToTest' => { > label => 'ToTest', > update => 'Comment', > }, > 'ToTest -> IsTested' => { > label => 'IsTested', > update => 'Comment', > }, > 'IsTested -> resolved' => { > label => 'Resolve', > update => 'Comment', > }, > ], > > > # Status mapping different different lifecycles > __maps__ => { > 'igs -> default' => { > 'ToTest' => 'new', > 'IsTested' => 'open', > }, > > }, > > > }, > ); > > > I have the error “There is no mapping for statuses between these queues. > Contact your system administrator.” when I try to move a ticket from the > “igs” lifecycle queue to a default lifecycle queue. > > Your help would be appreciate. > > Thanks, > Horst > > > > > Note Importante: Le contenu de ce courriel est uniquement réservé à la > personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le > destinataire prévu, veuillez nous en informer au plus vite et détruire le > présent courriel. Dans ce cas, il ne vous est pas permis de copier ce > courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit. > > Important Notice: The content of this e-mail is intended only and solely for > the use of the named recipient or organization. If you are not the named > recipient, please inform us immediately and delete the present e-mail. In > this case, you are not allowed to copy, distribute or use this e-mail in any > way.
