Ok, Within "share/html/Elements/Quicksearch" there's a toggle for switching between QueueSummaryByLifecycle and QueueSummaryByStatus. I changed $SplitByLifecycle to 0 and indeed, stalled now displays in Quick Search on the dashboard, but I still want to see "Resolved" tickets. So I want 4 columns: new, open, stalled and resolved. I assume I need to change the "QueueSummaryByStatus" view to show these 4 columns, but it's not immediately obvious how this view chooses which statuses to display.
Cheers, Tom -- View this message in context: http://requesttracker.8502.n7.nabble.com/Show-Stalled-Tickets-in-Quick-Search-tp56276p56313.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
