On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote: > I have three custom fields I'd like linked: Support Type, Support > Category, and Support > Sub-Category. > Support Type has not "Categories are based on" set. > Support Category has "Categories are based on" set to Support Type > Support Sub-Category has "Categories are based on" set to Support Category. > When I select the Support Type, Support Category populates with the > expected values (In this > case, Hardware, Software, and Telephony). However, when I select Support > Category, Support > Sub-Category does not populate. > The categories are configured for each entry in Support Sub-Category. > Do categories only go one level?
You didn't state your RT version, but if you search http://bestpractical.com/release-notes/rt/4.2.2 for Custom Field you'll find a likely bugfix. -kevin
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