Any assistance with this will be appreciated. On Jan 17, 2014 2:12 PM, "Mathew Snyder" <[email protected]> wrote:
> For clarification: > > First CF: Support Type (ST) > > - System Support > - User Support > > Second CF: Support Category (SC) > > - Hardware -> System Support > - Software -> System Support > - Telephony -> System Support > - New Employee -> User Support > - Promotion -> User Support > - Temp Employee -> User Support > > Third CF: Support Sub-Category (SSC) > > - Mobile Phone -> Hardware > - Computer -> Hardware > - VPN -> Software > - Anti-virus -> Software > - Email -> Software > - Networking -> Telephony > - Phones -> Telephony > > > This is the original order for I have found that the bug mentioned by > Kevin persists in version 4.2.2, at least, in my case, after upgrading from > 4.2.1. Selecting System Support will populate Support Category, but > selecting a value from Support Category will not populate Support > Sub-Category. > > As a matter of troubleshooting I have moved Support Sub-Category above > Support Category and found that SSC will populate with one of the > categories described by SC and all of the associated options (specifically, > the Software category). However, changing the value of SC still does not > cascade into SSC. SSC retains the Software sub-category and its values and > only the Software sub-category regardless of the SC chosen. Reverting the > custom fields to their original order does not alter this nor does it go > back to not displaying *any* values in SSC. > > Example: > > Selecting System Support from Support Type populates Support Category with > Hardware, Software, and Telephony. > > Selecting Hardware from Support Category populates Support Sub-Category > with > > - Software > - VPN > - Anti-virus > - Email > > No value is selected. > > > Selecting Telephony from Support Category populates Support Sub-Category > with > > - Software > - VPN > - Anti-virus > - Email > > No value is selected. > > > Instead of > > - Telephony > - Networking > - Phones > > /Example > > Selecting User Support from Support Type populates Support Category with > all of the expected, relevant values under Support Category. There are no > associated Support Sub-Category values for User Support. However, the same > issue as above is present. The SSC field is still populated with the > Software sub-category. > > -Mathew > > "When you do things right, people won't be sure you've done anything at > all." - God; Futurama > > "We'll get along much better once you accept that you're wrong and > neither am I." - Me > > > On Fri, Jan 17, 2014 at 12:04 PM, Mathew Snyder > <[email protected]>wrote: > >> I just upgraded and the custom fields still aren't cascading properly. >> After selecting the first one the second populates, but after selecting the >> second one the third does not. >> >> CentOS 6.5, FastCGI, RT 4.2.2, MySQL 5.1.71-1 >> >> -Mathew >> >> "When you do things right, people won't be sure you've done anything at >> all." - God; Futurama >> >> "We'll get along much better once you accept that you're wrong and >> neither am I." - Me >> >> >> On Fri, Jan 17, 2014 at 11:43 AM, Mathew Snyder >> <[email protected]>wrote: >> >>> Looks like I'll be upgrading to 4.2.2. Fortunately, this isn't in >>> production yet. >>> >>> -Mathew >>> >>> "When you do things right, people won't be sure you've done anything at >>> all." - God; Futurama >>> >>> "We'll get along much better once you accept that you're wrong and >>> neither am I." - Me >>> >>> >>> On Fri, Jan 17, 2014 at 11:41 AM, Mathew Snyder <[email protected] >>> > wrote: >>> >>>> Sorry. 4.2.1. >>>> >>>> -Mathew >>>> >>>> "When you do things right, people won't be sure you've done anything at >>>> all." - God; Futurama >>>> >>>> "We'll get along much better once you accept that you're wrong and >>>> neither am I." - Me >>>> >>>> >>>> On Fri, Jan 17, 2014 at 6:15 AM, Kevin Falcone < >>>> [email protected]> wrote: >>>> >>>>> On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote: >>>>> > I have three custom fields I'd like linked: Support Type, Support >>>>> Category, and Support >>>>> > Sub-Category. >>>>> > Support Type has not "Categories are based on" set. >>>>> > Support Category has "Categories are based on" set to Support Type >>>>> > Support Sub-Category has "Categories are based on" set to Support >>>>> Category. >>>>> > When I select the Support Type, Support Category populates with >>>>> the expected values (In this >>>>> > case, Hardware, Software, and Telephony). However, when I select >>>>> Support Category, Support >>>>> > Sub-Category does not populate. >>>>> > The categories are configured for each entry in Support >>>>> Sub-Category. >>>>> > Do categories only go one level? >>>>> >>>>> You didn't state your RT version, but if you search >>>>> http://bestpractical.com/release-notes/rt/4.2.2 >>>>> for Custom Field you'll find a likely bugfix. >>>>> >>>>> -kevin >>>>> >>>> >>>> >>> >> >
