Sorry. 4.2.1. -Mathew
"When you do things right, people won't be sure you've done anything at all." - God; Futurama "We'll get along much better once you accept that you're wrong and neither am I." - Me On Fri, Jan 17, 2014 at 6:15 AM, Kevin Falcone <[email protected]>wrote: > On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote: > > I have three custom fields I'd like linked: Support Type, Support > Category, and Support > > Sub-Category. > > Support Type has not "Categories are based on" set. > > Support Category has "Categories are based on" set to Support Type > > Support Sub-Category has "Categories are based on" set to Support > Category. > > When I select the Support Type, Support Category populates with the > expected values (In this > > case, Hardware, Software, and Telephony). However, when I select > Support Category, Support > > Sub-Category does not populate. > > The categories are configured for each entry in Support Sub-Category. > > Do categories only go one level? > > You didn't state your RT version, but if you search > http://bestpractical.com/release-notes/rt/4.2.2 > for Custom Field you'll find a likely bugfix. > > -kevin >
