On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote: > This is the time values for the ticket: > Created: Tue Feb 18 13:28:25 2014 > Starts: Tue Feb 18 13:28:25 2014 > Started: Tue Feb 18 13:28:25 2014 > Last Contact: Tue Feb 18 13:30:25 2014 > Due: Wed Feb 19 00:00:00 2014 > > Still, the __TimeLeft__ field is always blank. What is the problem?
"TimeLeft" is not a computed value between starts and due. It is a count of your estimate of the minutes/hours of work remaining on the ticket, which can be updated from the "Basics" page of the ticket. - Alex -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
