On Tue, Feb 18, 2014 at 10:10:02PM +0200, Andrius Kulbis wrote: > 2014-02-18 19:48, Alex Vandiver rašė: > >On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote: > >>This is the time values for the ticket: > >>Created: Tue Feb 18 13:28:25 2014 > >>Starts: Tue Feb 18 13:28:25 2014 > >>Started: Tue Feb 18 13:28:25 2014 > >>Last Contact: Tue Feb 18 13:30:25 2014 > >>Due: Wed Feb 19 00:00:00 2014 > >> > >>Still, the __TimeLeft__ field is always blank. What is the problem? > >"TimeLeft" is not a computed value between starts and due. It is a > >count of your estimate of the minutes/hours of work remaining on the > >ticket, which can be updated from the "Basics" page of the ticket. > > Is it possible to calculate the fields format fields?
Anything is possible. There are callbacks in RT__Ticket/ColumnMap that allow you to either override __TimeLeft__ to calculate things or to add your own new code that does date math. -kevin
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