Of I could do this at the end of the commit for every scrip that is updating
the CF's.
# if
(RT::Action::RetriveDataFromRapidTrax::Prepare($self->TicketObj))
# {
# RT::Action::RetriveDataFromRapidTrax::Commit()
# }
If I do that how would I pass the ticket object to that external module?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
[email protected]<mailto:[email protected]>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
From: [email protected]
[mailto:[email protected]] On Behalf Of Bryon Baker
Sent: Tuesday, March 25, 2014 2:12 PM
To: RT Users ([email protected])
Subject: Re: [rt-users] Running scrips
Is there a way to force a scrip to commit immediately? Or have the last scrip
prepare after the commit has happened on all the other scrips?
When I watch the log I see commits happening after all scrips have been
prepared.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
[email protected]<mailto:[email protected]>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
From:
[email protected]<mailto:[email protected]>
[mailto:[email protected]] On Behalf Of Bryon Baker
Sent: Tuesday, March 25, 2014 1:35 PM
To: RT Users
([email protected]<mailto:[email protected]>)
Subject: [rt-users] Running scrips
Need help figuring out how scrips fire.
I have the following scrips most scrips are custom actions and all work using
the rt-crontool. The issue I am have is the last scrip depends on the previous
scrip changing CF which seems to be the problem. Scrip "3A Retrieve Items from
RapidTrax" depends on the previous scrips to change CF I have the "3A Retrieve
Items from RapidTrax" outputting a debug log of what the CF are set to at start
time and at that time they are all blank but if I open the ticket the fields
have values and if I run the scrip using the rt-crontool after viewing the
ticket then it will do the work needed.
I have set these scrips up using the normal mode and the batch mode and I have
used custom actions and custom conditions. If was comparing this to a database
it like the commit commands needs to be executed.
Is there a timer that I need to set to wait for?
Is there a commit command I need to use?
54<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54>
2A Update Custom Fields Emails from
Scalert<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54>
On Create
Update CF for Scalert
Blank
Enabled
[Up] [Down]
83<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83>
2A Update Custom Fields for Big
Lots<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83>
On Create
Update CF for BigLots
Blank
Enabled
[Up] [Down]
16<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16>
2A Update Custom Fields for Emails From
Tjx<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16>
On Create
Update CF for Tjx
Blank
Enabled
[Up] [Down]
38<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38>
2A Update Custom Fields for Family
Dollar<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38>
On Create
Update CF for SmsAssist
Blank
Enabled
[Up] [Down]
91<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91>
2A Update Custom Fields for
Gnc<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91>
On Create
Update CF for GNC
Blank
Enabled
[Up] [Down]
17<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17>
2A Update Custom Fields for Home
Depot<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17>
On Create
Update CF for RusComp
Blank
Enabled
[Up] [Down]
92<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92>
2A Update Custom Fields for Jack In The
Box<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92>
On Create
Update CF for Corrigo
Blank
Enabled
[Up] [Down]
56<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56>
2A Update Custom Fields for Message from
Spectrum<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56>
On Create
Update CF for Spectrum
Blank
Enabled
[Up] [Down]
94<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94>
2A Update Custom Fields for
Nhaschools<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94>
On Create
Update CF for Nhaschools
Blank
Enabled
[Up] [Down]
93<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93>
2A Update Custom Fields for Party
City<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93>
On Create
Update CF for fmpilot2
Blank
Enabled
[Up] [Down]
29<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29>
2A Update Custom Fields for Ross Dress For
Less<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29>
On Create
Update CF for Ros
Blank
Enabled
[Up] [Down]
14<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14>
2A Update Custom Fields for Starbucks
Corporation<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14>
On Create
Update CF for Starbucks
Blank
Enabled
[Up] [Down]
13<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13>
2A Update Custom Fields for Target
Corporation<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13>
On Create
Update CF for Target
Blank
Enabled
[Up] [Down]
15<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15>
2A Update Custom Fields for
Walgreens<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15>
On Create
Update CF for Cbre
Blank
Enabled
[Up] [Down]
100<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100>
2A Update CF for Service
Change<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100>
On Create
Update CF for Service Change
Blank
Enabled
[Up] [Down]
40<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40>
3B Change
Priority<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40>
On Create
User Defined
Blank
Enabled
[Up] [Down]
35<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35>
4A Assign Ticket on Create
CSR.<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35>
On Create
User Defined
Blank
Enabled
[Up] [Down]
73<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73>
4B Change Queue when
Assigned<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73>
On Owner Change
User Defined
Blank
Enabled
[Up] [Down]
99<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99>
3A Retrieve Items from
RapidTrax<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99>
On Create
Retrive RapidTrax Data
Blank
Enabled
[Up] [Down]
Bottom of Form
Thanks in advance for the help.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
[email protected]<mailto:[email protected]>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
